FAQs

WHERE DO WE DELIVER?

We currently only ship within the United States, Vietnam, Canada. Shipping to other countries will be updated soon.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN’T WORK?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it’s possible that the tracking information won’t be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn’t arrived after 45 business days.

HOW CAN I EDIT/CANCEL MY ORDER?

Within 12 hours of placing an order, you can change some of the order’s details by contacting us at contact@egershop.com. After that, your purchase will be put into production right away and won’t be able to be changed or canceled.

IS THERE A CANCELLATION FEE AVAILABLE?

If the order qualifies for cancellation, there is no cancellation fee.

CAN I APPLY A PROMOTION CODE AFTER MY PURCHASE IS COMPLETED?

We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.

HOW DO I USE A PROMO CODE ON CHECKOUT?

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

CAN I USE 2 PROMO CODES AT THE SAME TIME?

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

WHEN THERE ARE UNKNOWN CHARGES, WHAT SHOULD I DO?

You might not identify a charge for some reason. Please adhere to the guidelines below.
1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if anyone of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.

CAN I PLACE AN ORDER OVER THE PHONE?

We don’t currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

WHY MY PAYMENT ISN’T ACCEPTED?

To protect your security and privacy, your bank can’t provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept PayPal only.

WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

WHAT IS THE PROCESS FOR QUALITY ASSURANCE?

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.